Refund policy

Returns and Exchanges

Each piece from NityayaByCamy is made with care, and many items are made-to-order. As such, we currently do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference once an order has been placed.

Damaged or Defective Items

If you receive an item that is damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery with your order number and photos of the issue. We will review each case individually and offer a repair, replacement, or refund at our discretion.

Order Cancellations

Orders may be cancelled within 24 hours of being placed, provided production has not yet begun. Once production has started, the order cannot be cancelled.

Refund Processing

Approved refunds will be credited to the original payment method within 7-10 business days of approval.

Contact

For any concerns about your order, please reach out via our Contact page with your order number.