Return, Exchange & Refund Policy

Effective Date: March 2026

At Nityaya by Camy, we take immense pride in crafting premium products designed to bring you joy. Because each piece is created with specialized craftsmanship and many items are made-to-order, please carefully review our return, exchange, and cancellation policy.

1. Made-To-Order Nature & Return Eligibility

Due to the bespoke and made-to-order nature of our garments and curated products, we currently do not accept returns or exchanges for change of mind, personal preference, or incorrect self-selected sizing once an order is placed.

However, we are fully committed to resolving genuine manufacturing defects or fulfillment errors. A return, replacement, or store credit/refund will be provided if:

  • Damaged / Defective Item: The item received is damaged or has a visible manufacturing defect.
  • Incorrect Product Delivered: An incorrect product, design, or size different from what was ordered was delivered.
  • Timely Notification: The issue is reported to us within 48 hours of delivery.
  • Original Condition: The item is unworn, unused, unwashed, unaltered, and has all original tags, packaging, and invoices intact.

2. Non-Returnable & Non-Exchangeable Items

The following items are strictly non-returnable and non-refundable:

  • Custom-made, personalized, or custom-tailored orders.
  • Items purchased during clearance sales, festive flash sales, or promotional discounts.
  • Products that show signs of wear, perfume odors, makeup stains, alterations, or improper post-delivery handling.
  • Requests submitted after the 48-hour delivery window.

3. Order Cancellation Policy

Orders can be cancelled within 24 hours of placement by emailing nityayabycamy@gmail.com or contacting WhatsApp at +91 83839 83839, provided production or fabric cutting has not already begun.

Once 24 hours have passed and the order has entered production or has been dispatched, the order cannot be cancelled.

4. Step-by-Step Return Process

  • Step 1 — Raise a Request: Contact our support team within 48 hours of delivery via email (nityayabycamy@gmail.com) or WhatsApp (+91 83839 83839).
  • Step 2 — Submit Proof: Provide your Order ID, contact number, a brief explanation of the defect, and mandatory unboxing photos/video clearly showing the issue.
  • Step 3 — Review & Authorization: Our quality team will review your case within 24–48 business hours and authorize a reverse pickup or provide return shipping instructions.
  • Step 4 — Quality Inspection: Once received at our Mumbai facility, the product will undergo physical quality inspection.

5. Refund & Resolution Timeline

  • Repair / Replacement: If approved, we will first offer a complimentary repair or exact replacement for the defective piece.
  • Prepaid Refunds: For prepaid orders, refunds will be credited back to your original payment method (Credit/Debit Card, Netbanking, UPI) within 7–10 business days of inspection approval.
  • COD Refunds: For approved COD returns, refunds will be processed via secure Bank Transfer / UPI or issued as Store Credit upon customer confirmation.
  • Store Credit: Customers may opt for instant store credit or a gift card valid for 12 months for seamless future shopping.