Return, Exchange & Refund Policy

Effective Date: September 2026

At Nityaya by Camy, we take immense pride in crafting premium products designed to bring you joy. Because each piece is created with specialized craftsmanship and many items are made-to-order, please carefully review our return, exchange, and cancellation policy.

1. Size Exchange Only — 24-Hour Policy

We do not offer refunds, returns, or exchanges for a different design or color. We offer a one-time size exchange only, provided the request is raised within 24 hours of delivery and the item meets the eligibility conditions below.

2. Eligibility for Size Exchange

To qualify for a size exchange, please ensure the following:

  • The item must be unused, unworn, unwashed, and free from scratches, stains, or damage.
  • All original tags, packaging, and invoices must be intact.
  • The request must be initiated within 24 hours of receiving the product by emailing nityayabycamy@gmail.com with your order number and product details.
  • Only the size can be changed — the design, color, and style must remain the same.
  • Only one size exchange is allowed per order — the exchange offer cannot be availed more than once.
  • Custom-made, personalized, or custom-tailored orders are not eligible for size exchange.

3. Damaged, Defective, or Incorrect Item

If the item received is damaged, has a manufacturing defect, or is incorrect (wrong product, design, or size than what was ordered), we will resolve this with a replacement or store credit, provided:

  • The issue is reported to us within 24 hours of delivery.
  • The item is unworn, unused, unwashed, unaltered, and has all original tags, packaging, and invoices intact.
  • If you feel the product was received in damaged condition, an unboxing video is required to process any claims.

4. Non-Returnable & Non-Exchangeable Items

The following items are strictly non-returnable, non-refundable, and not eligible for any exchange:

  • Custom-made, personalized, or custom-tailored orders.
  • Items purchased during clearance sales, festive flash sales, or promotional discounts.
  • Products that show signs of wear, perfume odors, makeup stains, alterations, or improper post-delivery handling.
  • Requests submitted after the 24-hour delivery window.

5. Order Cancellation Policy

Orders can be cancelled within 24 hours of placement by emailing nityayabycamy@gmail.com or contacting WhatsApp at +91 93260 38630, provided production or fabric cutting has not already begun.

Once 24 hours have passed and the order has entered production or has been dispatched, the order cannot be cancelled.

6. Steps to Initiate a Size Exchange or Claim

  • Step 1 — Email Us First: Within 24 hours of delivery, email nityayabycamy@gmail.com with your Order ID, the size you need (or the defect details), and clear photos of the product and packaging.
  • Step 2 — Await Confirmation: Our support team will review your request and respond within 24–48 business hours with next steps.
  • Step 3 — Ship the Item Back: Once approved, pack the product securely in its original packaging. You may self-ship to our Mumbai facility, or we can arrange a reverse pickup (additional charges may apply, communicated at the time).
  • Step 4 — Quality Inspection: Once received at our Mumbai facility, the product will undergo a quality check.
  • Step 5 — Replacement Dispatched: If approved, your size exchange or replacement will be processed and dispatched within 24–48 hours of inspection.

7. Refund & Resolution Timeline

  • Size Exchange: Once your original item is received and inspected, the correct size will be dispatched within 24–48 hours.
  • Repair / Replacement: For genuine defects, we will first offer a complimentary repair or exact replacement for the defective piece.
  • Prepaid Refunds: Where a refund is approved (defective or incorrect item only), it will be credited back to your original payment method (Credit/Debit Card, Netbanking, UPI) within 7–10 business days of inspection approval.
  • COD Refunds: For approved COD cases, refunds will be processed via secure Bank Transfer / UPI or issued as Store Credit upon customer confirmation.
  • Store Credit: Customers may opt for instant store credit or a gift card valid for 12 months for seamless future shopping.