Shipping & Delivery Policy

At Nityaya by Camy, we are committed to delivering your orders securely, efficiently, and in pristine condition. Because our pieces are crafted with immense care and detailing, please review our shipping guidelines and delivery timelines below.

1. Processing & Made-To-Order Timeline

Most pieces at Nityaya by Camy are handcrafted or made-to-order to ensure bespoke quality and personalized fits. Each order goes through precision crafting, hand-finishing, and rigorous quality inspection before dispatch.

  • Standard Timeline: Total Standard Delivery Timeline (Production + Shipping): 12–14 business days across India.
  • Weekend / Holiday Orders: Orders placed on weekends or public holidays will be queued and processed on the subsequent working day.
  • Ready-to-Ship Items: If an item is ready-to-ship or requires expedited delivery, details will be noted on the product page or coordinated directly with our support team.

2. Payment Options: Prepaid & Cash on Delivery (COD)

  • Prepaid Orders: We accept all major Credit Cards, Debit Cards, Netbanking, and UPI (Google Pay, PhonePe, Paytm).
  • Cash on Delivery (COD): Available for select pin codes across India. For COD orders, our customer support team may reach out via WhatsApp/Call to verify the delivery address and order details before dispatch.

3. Shipping Coverage & Charges

  • Domestic Shipping (PAN India): We offer Free Standard Shipping on all prepaid orders across India. For COD orders, nominal handling charges may apply at checkout.
  • International Shipping: Calculated transparently at checkout based on weight, volume, and destination country. Applicable customs duties, import taxes, or local clearance charges levied by the destination country are the sole responsibility of the customer.

4. Estimated Delivery Timelines

  • Domestic Orders (PAN India): 12–14 business days from order confirmation (including making and transit).
  • International Orders: 15–21 business days depending on destination location and customs clearance procedures.

5. Order Tracking & Notifications

Once your package is packed and handed over to our courier partner, you will receive an automated notification via Email, SMS, and/or WhatsApp containing your tracking number and live tracking link to track your order in real time.

6. Accurate Delivery Details

Please ensure that your shipping address, pincode, landmark, and phone number are entered completely and accurately at checkout. Nityaya by Camy cannot be held responsible for delivery delays or return shipments resulting from incomplete address details or recipient unavailability.

7. Damaged, Tampered, or Missing Packages

If you receive an outer package that appears tampered with, unsealed, or damaged, please do not accept the package from the delivery executive, or clearly write 'Received in Damaged Condition' on the courier receipt before signing.

To report any issues with the contents of your delivery, please notify us within 48 hours of receipt at nityayabycamy@gmail.com or WhatsApp +91 83839 83839 with an unboxing video and clear photographs.